Shipping policy

What delivery methods do you offer? 

We currently offer delivery with DHL. You can view the delivery fees here and in the checkout when placing your order.

Where is my order?

We have a delivery time of 3-5 business days, and as soon as the package has left our warehouse, you will receive a delivery confirmation by email. We recommend downloading the app for your chosen delivery method to receive notifications directly on your phone and for a better overview of previous and current orders.

I have not received a delivery confirmation?

The delivery confirmation is sent out when your package leaves our warehouse. You may want to check your spam folder to make sure it hasn't ended up there. If you still haven't received a delivery confirmation within the promised delivery time, you can contact our customer service to help you further.

Why are there missing items in my order?

Of course, this should not be the case! Please start by checking that the item you are missing is certainly included on your delivery confirmation. If the product is out of stock, it will not be included on your delivery confirmation, and you should also have received an email with this information from us.

If all items are included on the delivery confirmation, please contact our customer service with your order details, so that we can help you further.

I have received the wrong product, what should I do?

We would like to start by apologizing for any mistake! We always strive for a flawless handling of our packages, but of course mistakes can sometimes happen. If you receive an item that you have not ordered, you are welcome to register a return here and choose the return reason "wrong item delivered". You will receive more instructions for the return when the registration is complete, and you will of course send it to us free of charge.

At the moment we are not able to send out a new package, but you are welcome to order it again if you wish. And of course, we will pay the shipping cost of your new order if you fall below our free shipping limit! Contact our customer service with your order number as soon as you have received your new package, and we will make an adjustment to the shipping fee afterwards.

Do you offer express delivery?

At the moment we do not offer express delivery. However, we have worked a lot to shorten our standard delivery, so that all our customers can get their orders home as quickly as possible.

Of course, we are always looking at different options and working to get even better in the future, so please keep an eye on our website at regular intervals to keep you updated on everything new that happens.

Can I decide/change delivery choices?

Of course you can! You can easily make changes or selections in the DHL app.

At the moment we offer deliveries with DHL. You can find delivery fees here and in the checkout when you place your order.

What happens if I don't pick up or receive my package?

If you choose not to pick up your package or refuse a home delivery, a return fee will be charged. You can find information about the fee here. This also applies if you have entered incorrect information at checkout that prevents the delivery from being completed and results in the package being returned to us.